If you are not sure if you need to be seen today, click on the E-Consult button below
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue. Calls to 111 are free from landlines and mobiles.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
A Pharmacy can help you for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis, etc. through a service called Pharmacy First, they can issue medication for many common ailments, often at no charge. No appointment is necessary, just ask to speak to the Duty Pharmacist. Many pharmacies have a confidential area where you can speak in private.
Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns. But they do a lot more than that….
As well as helping with common illnesses – like sore throats, coughs, colds, tummy troubles and aches and pains – pharmacy teams can also help with stopping smoking, cutting down on alcohol, advice on safe sex and emergency contraception.
Pharmacies in our area have a late night and weekend opening rota so there is always one available.
Common ailments
Including: cough, cold, vomiting, eye infections, teething, migraine, hayfever, insect bites & stings, ear ache, fever, athlete’s foot
Contact your pharmacy first for advice
Children
Children who are unwell
See our paediatric specialist Advanced Nurse Practitioner
Less complex medical needs
Including: urine infection, rash, in-growing toe nail, stomach aches & pains, fainting, throat infections, chest infections etc
See an Advanced Nurse Practitioner
Health & long term conditions monitoring
Including: blood pressure, height, weight, asthma, diabetes, smears, birth control etc
See a Practice Nurse (or Health Care Assistant for some of these)
Immunisations & travel injections
See a Practice Nurse
Medication changes and reviews
Speak to our Prescription Clerks or Clinical Pharmacists
Housebound Patients
Including: most blood samples, wound dressing, ear syringing, Dopplers
Contact: District Nurse Team telephone: 01983 534323
(part of the Hospital Trust)
Administration & process
For sick notes use e-consult.
For results use online services (anytime) or telephone the surgery between 14:00-16:00.
Mouth, gum or dental problems
Including: referrals and pain relief
Contact your dentist first, then NHS 111
On discharge from the Hospital
Make sure you have been given your results, urgent prescriptions, sick note etc before your leave.
Contact St Mary’s on 524 081
Practical support
Including: mobility concerns, respite care for the carer or patient
Contact Adult Social Care tel: 814980 or Age UK Care Navigator tel: 525282
Mental health
Including: assessments, low mood, anxiety, bereavement
See your usual GP or our Mental Health Nurse or for on-line advice bigwhitewall.com (16 to 24 year olds)
Prescription requests
Must either be in writing, via on-line services or you can ask your nominated pharmacy to request for you.
Ask a Patient Advisor
About registering for on-line services
High street pharmacists are medicines experts and they can also give advice on common health problems which may save you a trip to your GP practice. Expert advice on:
Medicines
Bugs and viruses (Nasty coughs and colds and flu)
Aches and pains
Skin conditions and allergies
You don’t need an appointment to see a pharmacists and you can speak in private.
They will advise you if you need to see a GP