Practice Boundaries
We take new patients who live within our Practice Boundary, which is generally west of a line including Newtown and Shalfleet (west of traffic lights), Newbridge,Brook and anywhere west of this.

If you live outside our Practice Boundary you can still apply to be registered with us as an ‘out of area’ patient. We will carefully consider your application and if clinically appropriate we may accept your application to register with us.

Registering with the Practice
All patients are allocated a named GP when registering with the practice. The named GP takes overall responsibility for a patient’s healthcare, though they may not be the GP who sees the patient on a regular basis. Patients can request to see a particular GP or other clinician, but that person may not be available at a convenient date and time. If that is the case, patients will be offered an alternative appointment with a fully qualified and appropriate clinician.

Please be aware that it may not be possible to see a clinician of your choice and at a date and time convenient to you. The practice has a wide range of clinicians who are able to treat you and we ask for your co-operation and understanding if we are unable to provide exactly what you may want.
Our priority is to provide you with the best possible care depending on your health needs and the availability of clinicians, and you may be offered an appointment with a different clinician to what you have requested. We ask that every patient shows the same level of respect and courtesy which they would like themselves, to our Patient Co-ordinators who are trying to assist you.

To register please print off and complete the two forms from our practice website or collect them from reception at either Practice site. You need to provide your NHS number and as much information as possible on the registration forms to help us ensure you get the best possible care from the start.

Once completed the forms need to be returned to the surgery together with confirmation of identity (i.e. driving licence/passport/birth certificate) and proof of address (i.e. recent utility bill, tenancy agreement or similar) where you have these items available. We will not refuse to register you at the practice if you don’t have proof of ID and address, but it helps us to ensure that we have accurate and up to date information.
If you are already on medication and/or treatment when you join the practice please ensure that we have full information about those items, so that we can ensure that you have what you need when you need it and also so that we can book a medication review with our practice pharmacist.

At the same time as you register we will register you for the Patient Online Service, unless you tell us otherwise. This will enable you to book various appointments, request repeat medication, and view your health record (including test results) from the comfort of your home. This service is available 24 hours a day.

Holiday Makers and Visitors staying in our practice area are welcome to contact the surgery for an appointment.

Visitors staying for longer than 3 months must register with the practice as a permanent patient.

If you are an overseas visitor not covered by a reciprocal agreement you may be charged a fee for non-emergency treatment.

Visitor registration is only necessary when you need to be seen. Please speak to one of our Patient Advisors who will help you complete the relevant form and arrange an appointment.

We have now moved clinical systems to SystmOne and we are now able to invite you to register for online services. If you were previously registered for Vision Online Services you will need to register for the new system.
This system gives you access to the following:

* You can access your repeat medication information, and you can order your repeat medication direct from this system. No need to bring a prescription in to the Practice or Pharmacy – just tick the items you need and the request will come direct to us.

* You can book various appointments direct from this system.
* You can access test results once they are available.
* You can access information from your medical record (access needs to be set up separately for this)

In order to register for Patient Online you will need to bring 2 forms of ID in to the Practice (one with your photo and another recent document with your correct current address on), and fill out the short registration form below (These forms can also be collected from the surgery).

Please note you cannot use online services if you are outside of the United Kingdom or using a network configuration that replicates this (Virtual Private Network).