The Practice has a team to take care of you.  This includes additional, and sometimes more specialised, support.  We ask that you are open to the idea of seeing other health professionals to support you.

We are looking for an enthusiastic and motivated

Patient Co-ordinator

Fixed Term Maternity cover working full time 37.5 hours per week

You will be working as part of a multi-skilled team in a busy and innovative GP Practice.

This role will primarily involve manning the reception desk and handling telephone appointment requests and general patient enquiries.

A pleasant and articulate manner, experience of dealing with members of the public/patients with good computer/keyboard skills are required.  The candidate must be able to work using own initiative in a busy and public environment.  Reception and administration experience preferred but training is available for the right candidate.

Contact:

Brookside Health Centre, Queens Road, Freshwater PO40 9DT for an Application Pack

or download from our website https://brooksidehealthcentre.nhs.uk/. Only completed applications will be considered and only successful candidates will be contacted for interview.  Closing date: Monday 04/9/21

application form – TEMPLATE

Patient Co-Ordinator – Job Description

PERSON SPECIFICATION – Admin

Patient Co-ordinators

(previously Receptionists)

Help with: Healthcare navigation, booking appointments and dealing with home visit requests and general enquiries, sick note requests and new patients and online registrations.
Medical SecretariesHelp with: Referrals and Letters
Prescription ClerksHelp with: Prescription Enquiries
Practice PharmacistsHelp with: Medication reviews and queries.
Practice NursesHelp with: Living with chronic diseases support, minor injuries, immunisations, travel vaccines and wound care etc
Health Care AssistantsHelp with: ECG’s and blood pressure monitoring, they also do b12 and flu injections and health checks
Advanced Nurse PractitionersHelp with: Diagnosing, referring & prescribing for many different ailments such as ear infections, chest infections, rashes, urine infection etc. and liaising with care homes.
Locum GPsHelp with: On the day GP appointments, telephone calls and visits. They can also help with referrals.
Usual GPHelps with: Co-ordinates patient care, deals with on the day GP appointments, telephone calls and visits and deals with referrals.
Practice Management Our practice Finance Manager and HR manager can be contacted if you have any queries, comments or recommendations concerning the running of the practice.
Social Prescriber assists you to make positive changes to your health and well-being and can provide links to local activities and services.

General Practice across the UK has had to make a lot of changes in recent years, especially as it has become more and more difficult to recruit new GPs. Like many other practices, we have had to look outside the box and broaden our clinical team beyond just Doctors and Practice Nurses.

We now have a top clinical team of General Practitioners (GPs), Advanced Nurse Practitioners (ANPs), Nurse Consultant (NC), Practice Nurses (PNs), Health Care Assistants (HCAs), a Pharmacist and an Advanced Musculoskeletal Practitioner.

We have had to take a step back and look at the huge amount of work previously only carried out by GPs and ask the question ‘What could be done by a different clinician?’ The answer is that a great deal can be done by other clinicians.

The ANPs are very highly qualified in advanced general practice (now with a minimum of 5 years clinical training) and many have additional qualifications in specialist areas. This means that they are more than capable of dealing with the vast majority of minor ailments and complaints, as well as long term condition support and care. This means that the GPs’ workload can be reduced so that they can focus on those matters which really need to be seen by a GP. We understand that many people have only ever been treated locally by a GP and that the changes we have had to make have been difficult to accept. However, many patients also recognise that things do have to change and have been very pleased with the support, care and treatment they have been receiving from our ANPs.

ANPs have been introduced across the country and not just in General Practice. Many Emergency Departments now employ ANPs (including St Mary’s), and you are most likely to be seen by an ANP instead of a Doctor if you have to attend.

Our ANPs are able to prescribe medication and treatments, and are able to refer to the secondary care departments in just the same way as our GPs can. If you are offered an appointment with an ANP this is because we know that they will be able to help you. If the ANP who sees you feels that they would like a GP to also see you they will be able to arrange this during your appointment – we have a Duty GP each day who is available to support the ANPs.

Information about our Nurse Consultant, the HCAs, and our Pharmacist can be found below:

Doctors
Dr Mark Williams
Dr Steve Porter
Dr Jeremy Sims

Nurse Consultant
Di Goring
Di is a highly trained and skilled clinician. Her primary focus is on supporting our older patients with their care needs, providing full clinical support for patients with long term conditions, dementia, home visits etc.

Di Goring

Di is a highly trained and skilled clinician.  Her primary focus is on supporting our older patients with their care needs, providing full clinical support for patients with long term conditions, dementia, home visits etc.

Sonya Allen

Jill Lawson

Marney Gibson

Our Advanced Nurse Practitioners (ANPs) are specially trained and highly qualified in assessment, diagnosis and treatment including prescribing, if necessary, for a wide range of common minor illnesses and injuries.

They are qualified to handle the majority of minor and common medical problems and most of our same day urgent appointment requests go to them.  They have a number of pre-bookable appointments each week in addition to same day urgent matters.

The practice nurse team is available by appointment at Brookside Health Centre, Monday to Friday 9.00am – 1.00pm and 2.00 – 5.30pm through a series of regular clinics.

Our nurse-led clinics include asthma, COPD, diabetes, routine vaccinations, dressings, ear syringing, Coronary heart disease, administration of Warfarin and steroids, family planning and travel vaccines.

We have a team of health care assistants (HCAs) in the practice, who also have regular clinics including blood pressure checks and over 75s health checks.  They also assist with minor operations and provide a chaperone service as required.  The HCAs also manage the 24-hour BP monitoring, ECGs, and process urine test results.

We have a part time pharmacist in the practice who undertakes medication reviews with patients.  If you need to discuss your medication, particularly if you are taking several different medicines, you can make an appointment to see the pharmacist.

The MSK Practitioner is able to deal with a large variety of aches and pains, and can also prescribe medication as well as administer steroid injections.

Carina Eccles and Vivienne Punter are the Practice Managers, they both have slightly different roles but they are both responsible for the administration of the practice. Both Carina and Viv would be happy to hear your views and suggestions about the services offered by the practice.

Patient Co-ordinators have an important role in patient communication and liaison; they do a lot more than meet and greet, or book appointments.  They can support on navigating your way around the NHS or community services, appointment and home visit requests, sick note requests, enquiries about results and new patient and on–line registrations.

The Doctors and other clinicians have instructed the Patient Co-ordinators to ask patients for a brief reason why they need to be seen, have a home visit, or request a telephone consultation. 

The Patient Co-ordinators have been trained to ask certain questions in order to:

  • help the doctors prioritise home visits and phone calls
  • ensure patients receive appropriate medical care or help at an appropriate time
  • direct patients to see an Advanced Nurse Practitioner or other health professional, rather than a doctor where appropriate

Patient Co-ordinators, like all members of the team, are bound by confidentiality rules.  All of our staff are required to adhere to GDPR standards and any information given by you is treated with the strictest confidence.

The practice reception is staffed when the Health Centre is open, and our Patient Co-ordinators will be your first contact with the practice and will ask you for further details. This is to ensure that we can assist you as efficiently as possible and to ensure you are seen by an appropriately qualified clinician.

The Patient Co-ordinator may not be able to give you exactly what you want in terms of who you see and when. The Practice has a finite number of available GP and other clinical appointments. Once these appointments have been booked it is not possible to create new appointments for you. We ask that every caller shows respect and understanding when speaking with our Patient Co-ordinators who work very hard to assist you.

The Patient Co-ordinators are bound by the same rules of confidentiality as doctors and nurses. All patient information on written/computer records will be regarded as confidential and will only be passed to other health professionals on a need-to-know basis.

Doctors

Dr Jeremy Sims

GP

Dr Steve Porter

GP

Dr Mark Williams

GP

HR Manager – Vivienne Punter

Finance Manager – Carina Eccles

Managing Director – Clive Oliver