We offer a range of services, which we believe are of most value to the majority of our patients. If there are services that you would like to see introduced or have any suggestions as to how you think we might improve upon existing services please let us know here.

Providing the highest quality care that can be delivered within the limited available resources means we need your support and understanding too.

You can help by managing minor illnesses yourself (see Pharmacy First), by making sure you follow treatment instructions, and calling to cancel any appointments you don’t need/cannot attend in advance.

The different contracts are run by NHS England (South East Regional Team), the IW Clinical Commissioning Group and the IW County Council. Priorities are set to meet national and local needs.  Co-ordination with GP Practices is organised into localities: Wight Primary Partnerships Ltd is in the Central and West Wight Primary Care Network

Health screening is available by appointment with a member of the Nursing Team in our screening clinics. The Practice nursing team will check your blood pressure, cholesterol and urine and give diet, exercise and smoking advice.

We have a limited amount of hearing aid batteries which can be provided to patients.  Please ask our Patient Co-ordinators.

These are done by appointment with the Practice Nurse

We offer various Nurse-led clinics for long term conditions such as Diabetes, Anti-Coagulation, Asthma & COPD.  All clinics are appointment based.

The practice can provide a variety of minor surgical procedures, please discuss these with your ANP or GP.

When registering with the Practice all patients are offered a routine health check. This is a valuable opportunity to discuss health needs and for your past medical history to be reviewed. We are required to record ethnic origin.

The Doctors are able to complete private medical insurance claim forms and private certificates and to carry out medical examinations for insurance, driving, employment and sport, at their discretion. These do not form part of their NHS work and therefore a fee is payable.

High street pharmacists are medicines experts and they can also give advice on common health problems which may save you a trip to your GP practice. The Pharmacy First scheme offers expert advice on:

·         Medicines

·         Bugs and viruses (Nasty coughs and colds and flu)

·         Aches and pains

·         Skin conditions and allergies

You don’t need an appointment to see a pharmacist, you can speak in private and many prescriptions are free when using this service.

If you need to see a GP they will refer you back to The Practice.

We offer a phlebotomy service to all our patients, by appointment only, at Brookside Health Centre. Our clinics operate every Monday, Tuesday, Thursday and Friday, and every other Wednesday. On arrival, please book in at reception, or by using our self check-in screen. You must only book an appointment for a blood test if you have been instructed to do so by a clinician.

Blood tests for Hospital Outpatient Clinics are available at the Pathology Department at St Mary’s Hospital in Newport. Please check with the department direct for current clinic times.

The asthma clinic is open to all asthmatic patients. Your doctor may refer you, but you are also able to book your own appointments.  You can either book by telephone, in person, or via Patient Online Services.

These are by appointment with the midwife.  You can pick up an information form to make your first booking online from Brookside Reception.

The aim of the clinic is to help diagnose asthma, to educate patients about their asthma, and to provide monitoring and support. It is run by practice nurses, who have had special training in respiratory diseases. They will be able to help find the right medication to control symptoms and identify patients with poor control of their asthma. The nurses help patients self-manage their asthma and to improve the quality of life.

We offer advice on medication, vaccination and general health care to enable you to plan your holiday safely.  A holiday vaccination form is available from reception or click here to download. Where possible it is advisable to complete this two months prior to your departure date. This will give the nurse enough time to check your current immunisation status and the requirements for your destination and return the form to you so appointments can be made if needed. Some vaccinations need to be given at least four weeks in advance to ensure cover. The NHS does not cover the cost of all medication needed for overseas travel and there may be a charge.

Alternatively, these services are readily available at certain Pharmacies and Private Clinics – contact your local pharmacy for more information.

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
• Travel Health
• Fit for Travel
• Masta 
• Gov.uk for specific country travel advice

EHIC to apply for your free European Health Insurance Card

These are run by specially trained and qualified Nurses and a full range of services is available for contraception advice, cervical smears and other routine health checks. We feel it is important for all women between the ages of 25 and 64 to have regular cervical smears. Those who require urgent advice about emergency contraception should contact either the Practice Nurse or the Doctor. Separate Clinics are run for HRT and continence advice.

If you are in a Domestic or Emotional Abusive situation we can help.  Please let us know and we can discreetly arrange contact with support organisations.

Clinics are held by the practice nurses. Appointments can be made via reception, Patient Online Services or by invitation.

If you have emphysema, chronic bronchitis or chronic asthma, the specially trained nurses in the clinic can help you manage your symptoms and find the best treatment to cope with breathlessness, cough and wheeze.  They are able to do lung function tests to find out how much lung function has been lost and then direct your treatment at that level, to improve your quality of life.

From September each year vaccinations to prevent flu are available for patients over the age of 65 and for those at any age who are at risk from chronic diseases. We will contact you to let you know about available flu clinics.

Flu clinics are also advertised on the practice website, and within the Practice.

Isle of Wight Clinical Commissioning Group
Building A, The APEX
St. Cross Business Park
Newport, Isle of Wight
PO30 5XW

Tel: IOW 552 064
www.Isleofwightccg.nhs.uk

NHS England
South East Regional Team
Oakley Road
Southampton
SO16 4GX

Tel: 023 80296914
www.nhs.uk/services

Isle of Wight County Council
Customer Service Centre
County Hall, High Street
Newport, Isle of Wight
PO30 1UD

Tel: IOW 821 000
www.iwight.com

Most diabetics are cared for in the practice, rather than being referred to the hospital.  We hold weekly clinics for annual and general reviews run by our specially trained Practice Nurses.  We hold dedicated clinics to assess results and advise on medication, insulin initiation and changes, diet and lifestyle.  As part of the diabetic annual review, an appointment will be made to see the podiatrist, and a retinal screening appointment will be offered. We have close links to the diabetic service at St Mary’s Hospital and offer a combined service with some patients having shared care between ourselves and the hospital.  Patients are referred to the hospital service where necessary.

The leg ulcer clinic mainly specialises in compression bandaging as a form of treatment for leg ulcers.  It is run by the practice nurses and is held weekly at Brookside Health Centre.  Initial assessment is undertaken to determine whether this form of treatment is suitable for individual patients.

It is very important that you comply with the advice, guidance, and requests of the nurses, to ensure that improvement in the health of your leg is achieved.

The well leg clinic aims to promote ‘healthy legs’ for those individuals who suffer from venous disease which may put them at risk of developing leg ulcers.  Follow-up care is offered to those individuals who have experienced leg ulcers in the past.  This is also provided by our practice nurses and is held weekly at the health centre.

The Practice holds travel vaccines clinics where our practice nurses can offer medical advice regarding travel and administer vaccinations where appropriate.

It is very important that you plan far enough ahead of your travel, and that you make an appointment for at least 8 weeks before your date of travel.  Before you book your appointment you will need to fill out a travel risk assessment form which you can pick up from reception or download from our website,  and return to the Practice once completed, at least one week before your appointment.

The practice is not able to offer travel vaccine support at short notice.

IMPORTANT INFORMATION:

Yellow Fever and some other immunisations have to be done at a designated centre.  We are unable to provide these vaccines at the Practice.

Vaccines which we can administer at the Practice include Hepatitis A, Typhoid, Tetanus, Diphtheria and Polio.

Vaccines which we cannot administer at the Practice include Yellow Fever, Rabies, Meningitis, Japanese Encephalitis, Hepatitis B.

The health visitor visits Brookside Health Centre each week.  She is a qualified nurse who has had extra training in health promotion and child health. Part of her role is to help families, especially families with babies and young children, to avoid illness and stay healthy. The health visitor can visit families at home, or you can see her at the health centre or children’s centre. Please ring Brookside Health Centre if you would like to contact her, pressing the appropriate option on your phone.

Our Social Prescriber can help you with Social Care Service contact and provision set up.

Patients who need information about National Health Dental Services should telephone 111.  There are no dental services provided at Brookside Health Centre.

The Community Nursing Team provide a nursing service to housebound patients only. The service they provide may include wound care, pressure area care, continence support, administration of injections and care of patients who are approaching the end of their lives.

The team are no longer based at the practice and contact for the team has now moved to St Mary’s Hospital, so please ring 01983 534323 to speak to a member of the administration team, or to leave a message.

All patients need to telephone the practice to obtain information regarding test results, but you can also view them via Patient Online Services (see next section).

Please allow at least a week after providing a sample for urine, smear or blood testing, before contacting us.

If we have received your results before you contact us, and the GP has any concerns we will contact you.

You can call us for test results information between 10.30am and 12.30pm Monday to Friday. Please press option 3 for test results once your call is connected.

You can now undertake an online consultation with the Practice via the e-Consult section on our Practice Website.  You can tell us about your medical problem, request a repeat sick note and all other manner of things.  You can also find information to self-help, or find out what your local Pharmacist can help with, by accessing e-Consult.  More and more patients are finding and enjoying the benefits of accessing assistance via e-Consult, which is available 24 hours a day from the comfort of your own home.

By arrangement with your own GP or our Advanced Nurse Practitioner at the weekly “Drop-In” Family Planning Clinic at Brookside, Wednesdays 5.00-6.00pm.

We provide a sexual health service to patients which includes COIL fitting and removal, as well as implants. Please discuss an appointment with an ANP or GP.

All women over the age of 25 will be offered cervical smears by the practice. These are booked in with our practice nurses; the practice will send reminders to patients when they are due.