Smoking, e-cigarettes, or charging of devices is not permitted on site.

Only guide/assistance dogs are permitted inside the Practice.

Everyone should wear a name badge, be polite to you and people close to you, and treat you with dignity and respect.

You should also be polite and show respect to the team.

Patient Confidentiality

The practice complies with GDPR legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you, eg from district nurses and hospital
  • To help you get other services, eg from the Social Work Department. This requires
    your consent.
  • When we have a duty to others, eg in child protection cases. Anonymised patient
    information will also be used at local and national level to help the Health Board
    and Government plan services, eg for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs.  These members of staff are bound by the same rules of confidentiality as the medical staff.

Violence and Aggression

We require everyone to treat our Patient Co-ordinators and staff with dignity and respect at all times.  Any callers who fail to do so will have the call terminated without warning.


This practice does not tolerate violence or aggression in any form.  A patient committing an act of violence or aggression will be reported to the police and they will be removed from our list of patients.

Alternative arrangements for the care of violent or aggressive patients will be provided by the IOW CCG.