Opening Hours

Telephone lines are open 8:30am to 6.30pm Mon – Fri

The Practice is open Monday to Friday from 8.30am to 6pm each week.

You can contact us for urgent support between 8am and 8.30am and 6pm and 6.30pm Monday to Friday.

The Practice is closed on all Public Holidays.

Routine Services:

Out of hours: Outside these hours you are asked to telephone  111 for health advice and guidance.

The new 111 service is free to call from landlines and mobiles and is staffed by a team of fully trained call advisers, supported by nurses, paramedics and GPs who are on hand to assess callers’ needs and ensure they receive the right service as quickly as possible. It guides patients to a locally available service or provides appropriate advice and information.

The Practice currently provides an extended hours service which is available by booking through the Practice. Please contact the Practice to obtain further details on this service.

Patients registered at West Wight Medical Practice are able to access a range of appointments with GPs, ANPs, Healthcare Assistants at other Island Practices on a weekday evening, Saturday all day and Sunday morning each week.  To book one of these appointments please speak to one of our Patient Co-ordinators.  Our closest Practice for this service is currently Newport Health Centre, though appointments are also available in Ryde, Sandown, Shanklin and Godshill.

We have many different kinds of appointments at the surgery, which may be with a GP, Nurse Consultant, Advanced Nurse Practitioner, Practice Nurse, Pharmacist, MSK Practitioner, Health Care Assistant or Phlebotomist.

This means that it is really important that the right kind of appointment with the right person is made for you.If you need an appointment at the surgery there are a number of ways you can do this:

• Telephone – you can telephone the surgery on 01983 758998 and press option 1 to make an appointment
• In person – you can visit reception at Brookside Health Centre to make an appointment.
• Online – via Patient Online Services (POS)

Appointment Information

If you need an appointment the same day you will be asked by the Patient Co-ordinator for a brief indication of the reason you need to see a clinician. This is so that you can be seen by the most appropriate Clinician on that day. The Patient Co-ordinator does not need to know all the details, just a few words. This information will be put on your appointment booking so that the Clinician has a brief idea of why you need to be seen.

If you don’t need an appointment urgently you will be offered a future dated appointment with an appropriate Clinician as they are available.

Alternatively if you don’t need an appointment you can request a telephone call from one of our clinicians, depending on the matter.

It is not always possible to see a preferred Clinician at a date and time convenient to you.  If this is the case you will be offered an alternative appointment with a Clinician who will be able to see and treat you.

We require everyone to treat our Patient Co-ordinator and staff with dignity and respect at all times.  Any callers who fail to do so will have the call terminated without warning.

If you have made an appointment you need to arrive a few minutes before your appointment is due to start. If you are late for your appointment you will have to make another appointment as the Clinician will not be able to shorten another patient’s appointment to accommodate you.

If you find that you are unable to keep an appointment it is very important that you contact us to CANCEL your booked appointment with as much notice as possible. This means that the clinicians’ time is not wasted and another patient will be able to make use of that appointment. You can cancel an appointment by telephone or in person, or if you have booked an appointment online you will be able to cancel it online.

Patient Online Services (POS)

If you have not already registered for this service please fill in a short form in reception or download a copy from our Online Services page. You will need to bring two forms of ID – one has to have your photo (passport/driving licence) and the other has to have your current address (utility bill/bank statement etc less than 3 months old). You can access an increasing number of appointments with our nurses, phlebotomist, advanced nurse practitioners and health care assistants through POS.

Through POS you can also request repeat medication, view your medical record and check for recent test results.

e-Consult

You can now undertake an online consultation with the Practice via the e-Consult section on our Practice Website.  You can tell us about your medical problem, request a repeat sick note and all other manner of things.  You can also find information to self-help, or find out what your local Pharmacist can help with, by accessing e-Consult.  More and more patients are finding and enjoying the benefits of accessing assistance via e-Consult, which is available 24 hours a day from the comfort of your own home.